Princesse d'Isenbourg et Cie      Royal Caviar Selection · Caviar Tasting Events | Express Delivery · Gift Wrapping

Shopping

What Shipping Methods Are Available?

How we deliver your shipment

All caviar orders will be boxed and accompanied with frozen Ice Units in Styrofoam packages at a guaranteed temperature levels for a period of between 48-72 hours. We pride ourselves to say that all our Products are guaranteed to be fresh. Package ought to be inspected at once upon arrival and refrigerated promptly hereafter. Do not open the Caviar Receptacles unless for immediate consumption. Each Unit is under a Sealed Vacuum and once broken, Caviar’s biggest enemy will intrude, i.e. OXYGEN, resulting in rapid deterioration; henceforth, merely check that each receptacle is sealed and under vacuum by tapping the base; a numb and dull sound should reveal that all is well. Unopened Vacuumed Receptacles will last up to 90 days in a regular refrigerator (36-38F). For this we urge you to find the coolest spot to guarantee maximum enjoyment.

Do You Ship Internationally?

All Orders received from outside the UK, but still from within the EU, we urge you to liaise and kindly contact us on our Telephone Numbers.

OWNERSHIP and RISK

Consignor (Website Owner) retains Legal Ownership of all ordered merchandise in full until payment has been made and until all payments re orders have been fully received and net- credited into our designated account(s). It is thus understood and agreed that all goods are being held for despatch until full payment has been made. Moreover, Legal Ownership of all items will immediately revert to us in the event of our refunding any such payment(s) to you. Once Goods have been despatched from our base, all Risk(s) in Goods will automatically pass to you, the Consignee / Client.

RIGHT to CANCEL

The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334), transposed into UK law Directive 97/7/EC concerning the protection of consumers in respect of distance contracts.

Exceptions to the UK Long Distance Selling Regulations are goods that cannot, by their nature, be returned, such as perishable goods, and in our case, say all and / or any food(s).

Offered and subsequently purchased product(s) from Princesse d’ISENBOURG’s website are therefore and consequently EXEMPT from the UK Long Distance selling Regulations as Consignor has deemed and classified all of these goods as perishable foodstuff(s).

Accordingly, A NO REFUND / NO RETURN Policy applies to ALL of Princesse d’ISENBOURG’s Perishable Products / Food Items purchased online from our website.

This DOES NOT affect your statutory rights.

How Long Will It Take To Get My Package?
Delivery duration Despatch is aimed to within 24 hours with final destination arrival no more than 48 hours thereafter to all major Centres; but allow 72 working hours for Islands and Remote Areas. Receipt of Weekend Orders are despatched the following Monday. The current COVID-19 PANDAMIC however leaves much to chance – Henceforth, apologies for any delays beyond our control For inquiries and questions on online purchases, please email us at caviar@caviar.co.uk All perishable items are automatically consigned via a next day courier service(s) ONLY ~ Any non-perishable item(s), not requiring a chilled environment and unless otherwise directed, may be despatched by First Class Postal Service ~ There will however be NO TRACEABILITY ACCESS MODUS for any Postal Service ~ A next day courier service should always be the preferred supply mode over any other when accuracy and timing are quintessential ~

Payment

What Payment Methods Are Accepted?
The caviar.co.uk Website accepts all major credit cards via direct banking payments or via our payments via PayPal-Facility. Conditions of Sale Any Claim resulting from received Consignment must be submitted within 24 hours to email:- caviar@caviar.co.uk including the delivery receipt / order number / FEDEX – UPS Tracking No. etc. and by indicating a legitimate reason for this action. Our Service Team will duly communicate with you within 24 hours during weekdays of Monday through to Friday. For all returns, we urge you to keep all packaging fully intact. As soon as we have examined and perused your claim and same hereafter accepted by 1stCaviar.com product will automatically be re-transacted to you. A Credit will not be issued if items are unsatisfactorily and / or partially discarded or consumed..
Is Buying On-Line Safe?

It may sometimes be possible that our In-House-Security-Credit / Debit-Card-Checks reveal discrepancies in respect of the given Details, i.e. details of Credit / Debit-Card-Number, Security Number etc. This can result in a delayed order processing while we are trying to overcome the arisen difficulties. Should this have occurred we will Telephone / Email you as soon as possible so as to re-verify and to re-establish the new correct Information and / or Payment-Particulars.

Products

We try to ensure that all information on this site is accurate though:

(1) occasionally an error may occur; if we discover an error in the price or description of a product you have ordered, we will let you know and ask whether you wish to continue with your order or opt for an order cancellation modus;

(2) . . . we also cannot vouch / guarantee concerning our product images you may experience on our website. They may not be absolutely identical and thus not matching in minute detail the actual product(s) itself; these product(s) images are merely as representative as they could possibly be but may differ when perusing our Website. We will thus not be liable for photographic inaccuracies on said Website.

Orders & Returns

How do I place an Order?

PRODUCT DELIVERY / COLLECTION

It is our endeavour to ensure that all Client Orders are diligently despatched so as to reach their destination not only on time but also in optimum condition ~ All chilled items are meticulously assembled to respect an uninterrupted cold chain retention, whether product(s) merely require a chilled or a frozen environment ~ An email generated versus Client Order will be transmitted from our Kensington Offices as Confirmation, confirming client’s assent to all items ordered together with all salient despatch details. Unless differently identified and / or alternatively arranged, you may expect receipt of your package(s) within a twenty-four-hour period hereafter ~

For the purpose of direct communication, we need you to reveal to us an instantly accessible Mobile Number. Shortly after parcel despatch we will directly furnish you, by Email and / or Mobile Text Message, with the relevant Parcel-Tracking-Number(s) of your chosen Next-Day-Service; this will enable you to follow the package’s route up to the final supply destination. This information modus however does not apply when electing our a First-Class-Postal-Service ~

It is of paramount importance to ensure ‘Your ( and / or ) A PRESENCE’ at final destination to guarantee the orderly hand-over of parcel upon arrival at Client’s designated destination ~ It is also advantageous, unless otherwise directed, to have the very same person sign for the hand-over of parcel(s), i.e. the order-originator ~ You may, at your discretion, also leave a written note for the Courier Company and thus re-direct package reception to a neighbour or so . . . ~ If this is the case we can not be held responsible should Courier Company, resulting in a final non-delivery herefrom, instruct to have parcel re-directed with order: “TO be RETURNED to COURIER-DEPOT” etc. as ‘THERE HAD BEEN NO ARRANGED PRESENCE AT DESTINATION’ to sign-in and accept supplied item(s) ~

You may however decide upon ‘A collection in Person’ as we are located in the very heart of London, off Holland Park Avenue within the Royal Borough of Kensington & Chelsea. There you will also find ample private parking facilities for YOUR Convenience ~

How Can I Cancel Or Change My Order?

The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334), transposed into UK law Directive 97/7/EC concerning the protection of consumers in respect of distance contracts.

Exceptions to the UK Long Distance Selling Regulations are goods that cannot, by their nature, be returned, such as perishable goods, and in our case, say all and / or any food(s).

Offered and subsequently purchased product(s) from Princesse d’ISENBOURG’s website are therefore and consequently EXEMPT from the UK Long Distance selling Regulations as Consignor has deemed and classified all of these goods as perishable foodstuff(s).

Accordingly, A NO REFUND / NO RETURN Policy applies to ALL of Princesse d’ISENBOURG’s Perishable Products / Food Items purchased online from our website.

This DOES NOT affect your statutory rights.

What is the Order Process?

(1) We will accept Orders from addresses within the UK mainland.

(2) All Orders received from outside the UK, but still from within the EU, we urge you to liaise and kindly contact us on our Telephone Numbers.

(3) All Orders from outside the UK and EU, we kindly request you to proceed as per point (2) here above.

(4) Special Arrangement(s), i.e. Same-Day-Rush-Order-Supplies to destination(s) within the Greater London Area, we kindly ask you to phone us for detailed clarification(s).

How Do I Track My Order?

After parcel despatch has been lodged with FEDEX / UPS / DHL and accepted for Despatch, Caviar.co.uk will facilitate you with the relevant tracking number; same though will not be active until midnight on day of shipment.

It ought to be noted that all will be beyond our control once parcel has left Caviar.co.uk Warehouse, neither do we have any influence over final destination arrival hereafter. Arrival will and / or may well be subject to weather conditions, nationwide disproportionate shipping volumes and / or other peripheral issues, all beyond our control and accountability.

How Can I Return a Product?

At our (Consignor’s) discretion, we may refund either via PAYPAL, or in the form of a Purchase Credit, which could be used to redeem products on this website.

Should we decide to issue a refund via PAYPAL, there may be a percentage charge as part of the refund fee. It may therefore transpire that this refund to you will be less than your original purchase payment amount. Unfortunately we do not have any control over this PAYPAL element as our contract with them will always show that we have refunded the correct amount to client. We would urge you to pursue this claim directly with PAYPAL should you there arise any dispute as to the removed PAYPAL Percentage. All Refunds will be subject to a 10% re-stocking fee together with the actual delivery cost.

_____________

Food Safety Policy Statement


Princesse d’Isenbourg et Cie is dedicated in supplying her clients with safe and wholesome food items of the highest quality possible. This quality is achieved through an absolute commitment to food safety with regard to procedures for the purchase, handling, storage and distribution of products.

 

No products in the cart.